Click the unique link embedded in the email or text reminder.If you're a new client, make sure that you've provided your email and or mobile phone number so that I can enable email or text appointment reminders for you. Note: If you have already consented to receiving text and/or email reminders, you’ll continue to receive them for Telehealth appointments as well. If you're set up to receive text reminders, the exact time you receive your text reminder may vary based on your cell phone carrier. About 10 minutes before your appointment, you'll receive an email or text appointment reminder with the link to join your call.If you plan to use a desktop or laptop, there’s nothing to download prior to your appointment. For optimal results, a reliable, high-speed internet connection with a bandwidth of at least 10-15 mbps will minimize connection issues and provide the best quality. You will also need an internet connection that is at least 0.35 mbps. ( Note: To use a smartphone, you must first download Telehealth by SimplePractice, available for iOS or Android in the app store.) Smartphone with at least iOS 13 or Android 10.Tablet device with built-in webcam and speakers.Laptop computer with built-in webcam and speakers, a 2.5 GHz processor, and 4 GB of RAM.Desktop computer with a webcam, speakers, a 2.5 GHz processor, and 4 GB of RAM.To participate in Telehealth appointments from your home, you will need one of the following devices: There's no need to deal with traffic when you can schedule and attend your appointments directly from a laptop or mobile device. Telehealth allows us to connect anywhere with secure and convenient appointments that save you time and hassle. Through audio and video over the internet, you can meet with your clinician on-the-go from your desktop, laptop, tablet, or mobile device ( iOS or Android). What if my microphone and webcam aren't working?.How should I prepare my space for a Telehealth appointment?.What can I do to do improve the quality of the connection?.
What should I do if I didn’t get the reminder with the link?.You may still have questions, so please do not hesitate to reach out to me. To prepare, please review the following information before your first video appointment. This guide includes basic tips and instructions on how to join a video appointment, as well as some FAQs to make your first video call a success. Note: See Getting started guides for your clients to download other guides about the Client Portal and Telehealth for clients. You can also click the images to download PDF versions of the Getting Started with Telehealth guides for clients in English and Spanish. You can use the content below to share with clients before their first Telehealth appointment.
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